Legal & Shipping
Shipping Policy
Everything you need to know about how your order gets from us to you — processing times, delivery windows, tracking, and what to do if something goes wrong.
Last updated: 1 May 2026
Processing
24–48 business hours
Delivery
3–7 business days
Coverage
India only
1. Order processing time
Once your payment is confirmed you will receive an order confirmation email with your order ID. Orders are then reviewed and handed to the vendor for packing. Most orders are dispatched within 24–48 business hours of confirmation (Monday to Saturday, excluding public holidays).
Some handmade or made-to-order products may require additional preparation time. Any extended lead time will be stated clearly on the product page before you buy. If your order is delayed beyond the stated window, we will notify you by email.
2. Delivery timelines
Delivery times are calculated from the date of dispatch and vary by destination:
| Destination type | Estimated delivery | Examples |
|---|---|---|
| Metro cities | 2–4 business days | Mumbai, Delhi, Bengaluru, Hyderabad, Chennai, Kolkata, Pune |
| Tier 2 & Tier 3 cities | 4–6 business days | Jaipur, Lucknow, Chandigarh, Kochi, Nagpur, Surat, and similar |
| Remote or rural areas | 5–7 business days | North-East states, hill stations, and other remote pincodes |
Business days are Monday to Saturday. Delivery on Sundays and national public holidays is not available. These are estimates — actual delivery may vary based on courier load, weather, or other operational factors.
3. Shipping charges
Shipping charges, if applicable, are calculated at checkout based on your delivery pincode, the weight of your order, and the vendor's location. The exact shipping amount is shown clearly before you confirm payment — there are no hidden charges added after checkout.
Certain orders may qualify for free shipping as part of vendor promotions or platform-wide offers. Free shipping eligibility, if any, will be indicated on the product page or at checkout.
4. Delivery coverage
CuratedStore currently delivers within India only. We do not ship internationally at this time. If your pincode is not serviceable by our logistics partners, you will be notified during checkout and the order cannot proceed to that address.
Serviceability is determined at the time of checkout and may change. If your area recently became serviceable or you believe there is an error, please contact support@curatedstore.in.
5. Order tracking
Once your order is dispatched, you will receive a shipping confirmation email containing your AWB (Air Waybill) or tracking number and a link to track your shipment on the courier's website.
You can also view the current status of all your orders from the My Orders section of your CuratedStore account. If you have not received a tracking update within 3 business days of order confirmation, please reach out to us.
6. Failed or missed delivery
Couriers typically make 2 to 3 delivery attempts before returning the parcel to origin. Please ensure your delivery address and phone number are correct when placing your order.
- If a delivery is missed, the courier will leave a notice or send an SMS. You can reschedule delivery by contacting the courier directly using your tracking number.
- If the parcel is returned to origin after failed delivery attempts due to an incorrect address or repeated non-availability, re-delivery charges may apply before we can re-dispatch your order.
- If you would prefer a refund instead of re-delivery on a returned parcel, contact us within 7 days of the return and we will process a refund minus any incurred shipping costs.
7. Lost or damaged in transit
Lost shipment
If tracking shows no movement for more than 5 business days after dispatch, contact us immediately. We will raise an investigation with the courier and, once confirmed lost, either reship the order or issue a full refund.
Damaged on arrival
If your parcel arrives visibly damaged, please photograph the outer packaging and the item before accepting or opening it. Contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund promptly.
Email support@curatedstore.in with your order ID, photos (for damage), and a brief description. We aim to resolve all transit claims within 5–7 business days.
8. Delays beyond our control
CuratedStore works with trusted logistics partners, but delivery timelines can occasionally be affected by factors outside our control, including:
- National public holidays or regional bandhs
- Extreme weather conditions or natural disasters
- High-volume sales periods (festive season, sale events)
- Courier-side operational issues beyond our influence
In such cases, we will keep you informed via email. Delays caused by force majeure do not entitle you to a refund unless the order is cancelled, in which case our standard refund process applies.
Need help with a shipment?
Our support team is available to help with tracking, address changes (before dispatch), or any transit issue. Get in touch and we'll sort it out as quickly as possible.
Email support@curatedstore.in